Terms of service

Last updated: October 8, 2026

1. Purpose

These terms of use (the “Terms”) govern your use of the ssb-luxury.ca website and its online store (the “Site”), as well as any purchase you make on it. By browsing the Site or placing an order, you accept these Terms, along with our Privacy Policy, our Shipping Policy and our Return and Refund Policy, which form part of them.

2. Who we are

The Site is operated by Santé & Beauté Luxury Inc. (“SSB Luxury”, “we”), a company incorporated in Québec, Québec enterprise number (NEQ): 1178130143.
801 Louis-Blériot Street, Suite 100, Mascouche, Quebec J7K 3C1
Phone: 450 313-0233 · Email: reception@ssb-luxury.ca

3. Eligibility

To place an order, you must be 18 or older, or have the permission of a parent or guardian. We ship within Canada only. Products sold on the Site are for personal use and not for resale.

4. Products and treatment information

We describe our products with the greatest care. Colours, textures and packaging may nonetheless vary slightly depending on your screen or the manufacturer’s batches.

The content of the Site is not medical advice. Product descriptions, routines, tips and educational content are provided for information only. They do not replace a consultation, diagnosis or treatment by a health professional. Before using a new product, read the full ingredient list on the packaging and test it on a small area of skin. If you are pregnant, breastfeeding, undergoing medical treatment or have reactive skin, ask a health professional or our team for advice before use. Results vary from person to person.

Some clinic products are reserved for professional in-clinic use and are not available online.

5. Prices and taxes

Prices are shown in Canadian dollars. Applicable GST, QST or HST, as well as shipping fees, are calculated and shown before you confirm your order. We may change our prices at any time; the applicable price is the one shown when you place your order.

If a price contains an obvious error (for example, a product shown at a clear fraction of its value), we will contact you before shipping the order. You may then cancel it and receive a full refund.

6. Orders and payment

Your order is an offer to purchase. It is accepted when we send you the confirmation email. Payment is processed securely by our commerce platform and its payment providers; we do not store your full card numbers.

Our inventory is shared with the clinic. If a product you ordered is no longer available, we will let you know promptly and refund that product in full, or offer you an equivalent product if you prefer. We may also refuse or cancel an order if we suspect fraud, resale or unusual quantities; in that case, any amount collected is refunded to you.

7. Delivery and pickup

Terms, timelines and fees for delivery and for pickup at the clinic are described in our Shipping Policy. Products remain our responsibility until they are delivered to the address provided or handed over at the clinic.

8. Returns, refunds and legal warranty

Returns and refunds are governed by our Return and Refund Policy. Nothing in these Terms limits the quality and conformity warranties provided by Québec’s Consumer Protection Act or the other rights the law grants you.

9. Customer account

If you create an account, you are responsible for the accuracy of the information you provide and for keeping your access confidential. Notify us without delay of any unauthorized use of your account.

10. Promotions and discount codes

Discount codes and promotions are subject to the conditions stated when they are issued (duration, eligible products, minimum amount). Unless otherwise stated, they cannot be combined, cannot be exchanged for cash, and do not apply to orders already placed.

11. Intellectual property

The text, photos, logos, videos and other content on the Site belong to SSB Luxury or its partners and are protected by intellectual property laws. The brands of the products sold belong to their respective manufacturers. You may not reproduce or reuse this content for commercial purposes without our written permission.

12. Reviews and comments

If you post a review, comment or photo on the Site, you confirm that it reflects your genuine experience and does not infringe anyone’s rights. You authorize us to display it on the Site and on our social media. We may remove content that is abusive, misleading, promotional, or that contains personal or medical information.

13. Acceptable use

You may not use the Site for illegal purposes, disrupt its operation, extract its content by automated means, or attempt to gain unauthorized access to our systems or to other users’ information.

14. Third-party links and services

The Site may contain links to third-party sites (for example, appointment booking or social media). We do not control these sites and are not responsible for them; their use is governed by their own terms.

15. Liability

We make reasonable efforts to keep the Site accurate, secure and accessible, without guaranteeing that it will be free of interruptions or errors. To the extent permitted by law, SSB Luxury is not liable for indirect damages arising from the use of the Site. This clause does not apply to damages caused by our fault or negligence, and does not limit the rights granted to you by the Consumer Protection Act.

16. Language

These Terms and any related documents are drafted in French. An English version may be provided on request for information purposes; in the event of any discrepancy, the French version prevails.

17. Governing law

These Terms are governed by the laws of Québec and the federal laws of Canada applicable therein. Any dispute falls under the jurisdiction of the competent courts of Québec, without limiting your right, as a consumer, to bring a claim before the court of your place of residence.

18. Changes

We may change these Terms to reflect changes in our business or in the law. The version in force is the one published on the Site when you place your order; the date of the last update appears at the top of the page.

19. Contact us

For any questions about these Terms:
Email: reception@ssb-luxury.ca
Phone: 450 313-0233
801 Louis-Blériot Street, Suite 100, Mascouche, Quebec J7K 3C1