Shipping policy

Last updated: October 3, 2026

Santé & Beauté Luxury Inc. ships its products across Canada from its Mascouche clinic. We do not ship outside Canada at this time.

Order processing

Orders are prepared within 1 to 2 business days after payment is confirmed. Orders placed on a weekend or a statutory holiday are processed on the next business day. Shipping time is added to this processing time.

Shipping options

Standard shipping (Canada Post) : rate calculated at checkout based on the shipping address and the weight of the package.
Free shipping on orders of $150 or more : standard shipping is free on any order of $150 or more, before taxes and after discounts are applied. The threshold does not apply to express shipping.
Express shipping (Canada Post Xpresspost or Priority) : rate calculated at checkout. Express shipping is always charged.
Free pickup at the clinic : your order is ready within 24 hours (business days). You will receive an email when it is ready. Come to the reception desk with this email and a piece of ID during the opening hours listed on the Contact page.
Address: 801, rue Louis-Blériot, bureau 100, Mascouche (Québec) J7K 3C1.

Delivery times

The delivery times shown at checkout are Canada Post estimates from the time of shipment. They are not guaranteed by Santé & Beauté Luxury and may be longer during busy periods or in bad weather.

Package tracking

As soon as your order ships, you will receive a confirmation email with the Canada Post tracking number.

Package marked as delivered but not received

First check with your neighbours, your community mailbox and the post office listed on the delivery notice. If you cannot find the package, write to us within 7 days of the indicated delivery date: we will open an investigation with Canada Post and keep you informed.

Damaged package or order error

Inspect your order as soon as you receive it. If a product is damaged or does not match your order, write to us within 7 days with your order number and photos of the package and the product. We will replace the product or refund you, as you prefer. See also our Return and Refund Policy.

Shipping address

Make sure the address entered at checkout is complete and accurate. A package returned to the clinic because of an incorrect or incomplete address will be reshipped at your expense, or refunded less the original shipping costs.